We have an 18-day return policy, which means you have 18 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@joyasdechina.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@joyasdechina.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Send Your Item: Post it to us using a trackable shipping method.
Return Address: 4th Floor, Building 9, Taidi Beishang Xincheng, No. 229 Huazhong Road, Gongshu District, Hangzhou 310022, China
Contact: +86 189 1838 0866 support@joyasdechina.com
Return freight: The customer shall bear the return freight. We will arrange a refund within 3-4 working days after receiving the goods.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund Time
When we confirm your refund, we will process your refund within 48 hours. The specific arrival time is about 2-7 working days, depending on your bank.
Special Cases: Cancellation: Full refund within 3 hours of purchase (minus 4.5% payment fee). After 3 hours, a 30% cancellation fee applies. Missing/Damaged Goods: Report within 7 days for a partial refund. Lost Package: Full refund (including shipping) if not received.
Additional Notes:
Track your return package; we're not responsible for lost/stolen items in transit.
Proof of postage and delivery is required for refunds.
Buyer pays return shipping.